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Cookie Policy

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This is our Cookie Policy, which explains how we use cookies on our website. We use cookies for a range of purposes, including to improve your user experience, enhance website functionality and monitor and analyse the usage of our website.

For detailed information about the cookies we use, please see the table at the end of this Policy.

This Cookie Policy is subject to, and must be read with, our Website Terms and Privacy Policy.

About Cookies

The sections below explain some of the basics about cookies. Click on a heading to expand the content.

What is a Cookie?

Cookies are small amounts of data stored by the websites you visit on your device. Cookies are stored and managed by your web browser.

Each time you visit a website (including by reloading or refreshing a webpage), the website can read the cookies it has stored on your device. The website can also place cookies on your device when you visit or interact with a website.

Cookies have many benefits, such as enabling a website to remember your login status, user preferences and shopping cart items.

Cookies can differ in a number of ways, including:

How long the cookie is stored on your device.
Where the cookie comes from
What the cookie is used for
Duration - How long will the cookie last?

All cookies have a lifespan, which is set when the cookie is saved to your device.

There are two main categories:

Session Cookies
Session cookies are specific to a browser session. They are are automatically cleared when you close your browser session.
Normally, session cookies are used for storing temporary data specific to that visit, which doesn't need to be saved for the next visit.
Examples of Session Cookies include cookies used by the website server to manage your visit to the website.
Persistent Cookies
Persistent Cookies are stored on your device for longer periods of time. They are normally removed by your browser automatically once they expire.
Normally, persistent cookies are used to store data that need to be used across multiple visits to the website.
Examples of persistent cookies include cookies that store data to save your user preferences or for analytics or marketing purposes.
Origin - Where does the cookie come from?

Cookies can come directly from the website itself or from third-party plugins, extensions or services used by the website.

First-Party Cookies
First-Party Cookies are cookies saved directly by the website you are visiting.
For example, this might include cookies to track your login status, shopping cart items and user preferences.

Third-Party Cookies
Third Party Cookies are cookies created by a third party plugin, extension or service.
For example, the website you are visiting may use a third-party analytics or advertising service, which places their own cookies on your device.
Purpose - What is the cookie for?

Cookies and the data they store are used for a wide range of purposes. Some cookies can be used for more than one purpose.
Broadly, a cookie's purpose can be grouped into the following categories:

Essential Cookies
Essential Cookies (or Strictly Necessary Cookies) are cookies that are required for the website to function properly. Without these cookies, some features of the website might not work as expected, or at all.
Preference Cookies
Preference Cookies (or Functionality Cookies) are cookies that store your user settings and preferences
For example, these cookies might store data about your language, currency or user interface settings.
These are not strictly necessary, but they will enhance your user experience.
Statistical Cookies
Statistical Cookise (or Performance Cookies) are cookies that store information to monitor user behaviour on a website.
This might include tracking the pages visited by the user, clicks and search terms.
The data from these cookies are anonymised and aggregated, so they do not identify you or your personal information.
Marketing Cookies
Marketing Cookies are cookies that are used to tailor advertising or marketing to be more relevant to you.
For example, marketing cookies might track whether you have seen, clicked on, or hidden, a specific advertisement or promotion.
This data may be used to determine advertising or marketing that is more relevant to you or your interests.

How to Manage Cookies

The sections below explain what steps you can take to manage your cookies. Click on a heading to expand the content.

You'll need to perform these actions for each different browser or device you use.
You may also need to check & reconfigure your settings each time you update your browser software or operating system.
Every browser, extension, app, operating system and device is different, so you'll need to check the "Help", "Support", "Settings" or "Privacy" information or documentation for your specific browser, extension, app, operating system or device for further information and instructions.
How to delete cookies

Most browsers allow you to manually delete cookies at any time from your Browser Settings.

Advanced users may also use the "Developer Tools" features provided by most major browsers to inspect, edit or delete specific cookies.

Remember: If you clear cookies, any data stored in those cookies (including any saved cookie preferences) will not be retained in your browser.

How to disable or block cookies

If you do not wish to use cookies, you may disable them in your browser settings, or by using a browser extension or app.
You may also have options to:

  • disable or block cookies altogether;
  • disable or block cookies from a particular website;
  • disable or block third-party cookies;
  • request that websites do not track your browsing;
  • view or remove individual cookies, or all cookies for a particular website, from your device;
  • clear all cookies every time you close your browser;
  • browse websites in a “private” mode, which removes any cookies after you close your browsing session.
What might happen if I disable or block cookies?

Disabling or blocking cookies may break or restrict the functionality of our website and reduce the quality of your user experience. For example: you may receive less relevant information, or see prompts you have already dismissed.

Some features of our website may not be available, or may not function as expected.

Further information

To find out more about how to manage cookies, check the "Help", "Support" or "Settings" sections in your browser, browser extension, operating system or device.

If you are part of an organisation, check with your IT support team or system administrator for further information specific to your environment.

Cookies we use on this website

The table below sets out the cookies we may use on this website and explains their origin, duration and purpose.

Google Analytics
Up to 2 years
Google Analytics uses various cookies to distinguish users and user sessions, set unique IDs for each user and generate statistical reporting data on website usage.
For further information about how Google Analytics uses cookies, please refer to the Google Analytics technical documentation.
Up to 2 years
The Microsoft Clarity service uses various cookies to distinguish users and user sessions, set unique IDs for each user and generate statistical reporting data on website usage.
For further information about how Microsoft uses cookies, please refer to the Microsoft Privacy Statement.
Session (up to 7 days)
Stores an identifier to enable the server to manage the user's session state and distinguish between users.
Up to 1 year
Stores the user's cookie consent preferences for this website.
Session (up to 7 days)
Stores whether the user has dismissed the cookie consent prompt.
We use this to prevent multiple dialog popups during the user's session.
1 year
Stores the user's colour scheme preference (Light or Dark mode).
If not set, the Browser or Operating System's default colour setting is used.
1 year
Stores the user's font size preference (Larger Font mode).
If not set, the default font size is used.


Words and phrases used in this Policy have the same meaning as defined in our Website Terms.

This Policy forms part of, and is to be interpereted in the same way as, our Website Terms.



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PO Box 5159
Mt Gravatt East Queensland 4122
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